Additional Information

Click & Collect

When you come to pick up your order, you must bring your order reference number (printed version/text message/email) as well as proof of ID (acceptable forms of ID include the payment card you used to pay for the order; passport; or photocard driving licence). If you paid with Paypal, you must bring your passport or photocard driving licence. Please note that you cannot collect your order until we have seen your proof of ID.

Standard Delivery

Our standard deliveries are made during normal business hours, Monday to Friday; to ensure prompt delivery, someone must be present to sign for the parcel. Any orders placed after 11am on Friday will be sent on the following Monday using a standard 48hr service, for delivery on Wednesday. If in doubt, please contact us at info@thespiritsembassy.com 

After processing, (which may be subject to delay if we are out of stock of any items ordered, in which case we will notify you), all orders are despatched using a 48-hour service to most mainland destinations in the UK. For international orders, delivery times vary depending on location. Delivery charges are calculated based on the weight of the product (based on 700ml bottle) and the destination address. Depending on stock availability and the size of your order it may be split and sent in separate parcels arriving at different times. 

Please note our couriers do not work bank holidays. 

Level of Service:

Please note that we are unable to guarantee the punctuality of service provided by our delivery agents, particularly during spells of difficult weather conditions. If your shipment is delivered unacceptably late after having been collected from us on time by our agent, we will try to secure a P&P refund where appropriate.

Damaged Parcels:

We take pride in packing your order to ensure that it arrives in perfect condition. Unfortunately, there are times when parcels incur damage while in transit. If a parcel shows clear signs of damage or leakage at the time of delivery, we ask that you refuse the parcel. Please ask the courier to return the goods to sender.

Additional Charges and Conditions:

• all orders are insured by us at no extra charge up to a value of £500. Orders of value.

We are happy to delivery your order to an address that is different to your normal billing address. To do this, simply enter the desired delivery address during the checkout process.

We can also deliver your order to your permanent place of employment as long as there is someone who is able to receive and sign for the delivery on your behalf.

What to do if things go wrong:

Sometimes things don’t always go to plan. If you experience problems with your delivery, simply get in touch with us detailing the issue and we’ll do our best to solve the issue