Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Please do not send your purchase back to the manufacturer.

Refunds (if applicable)
We will organise to have the product collected and returned to us. Once your return is received and inspected, we will email you to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this, and you still have not received your refund yet, please contact us at info@thespiritsembassy.com

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, email us at info@thespiritsembassy.com

ENGRAVED BOTTLE REFUND POLICY

Cancellation
Customers may cancel their orders up to 24 hours after purchase. After this the product is personalized and can not be cancelled.

Returns
Personalized items may not be returned.

Refunds
Engraved or personalized items are often not eligible for return or refund unless they are faulty or there is a manufacturing error.