Free Shipping In The UK For Orders £50 And Above!

ADDITIONAL INFORMATION

CLICK & COLLECT

When you come to pick up your order, you must bring your order reference number (printed version/text message/email) as well as proof of ID (acceptable forms of ID include the payment card you used to pay for the order, passport, or photocard driving licence). If you paid with PayPal, you must bring your passport or photocard driving licence. Please note that you cannot collect your order until we have seen your proof of ID. 

STANDARD DELIVERY

Our standard delivery service is between 3-5 working days and is made during normal business hours, Monday to Friday; to ensure prompt delivery, someone must be present to sign for the parcel. Any orders placed after 11am on Friday will be sent on the following Monday using a standard 48hr service for delivery on Wednesday. If in doubt, please contact us at info@thespiritsembassy.com.

After processing (which may be subject to delay if we are out of stock of any items ordered, in which case we will notify you), all orders are dispatched using a 48-hour service to most mainland destinations in the UK. For international orders, delivery times vary depending on location. Delivery charges are calculated based on the weight of the product (based on a 700 ml bottle) and the destination address. Depending on stock availability and the size of your order, it may be split and sent in separate parcels arriving at different times.

Please note our couriers do not work bank holidays.

Express Delivery

Our Express delivery service is 1-2 working days and is available for mainland UK; orders placed before 11am will be processed for delivery on the next working day after the order is placed. Orders placed after 11am on any working day will be processed and dispatched on the following working day and should arrive 1-2 working days following that. 

We cannot accept liability for late delivery if caused by circumstances outside of our reasonable control. When an order is time critical, we ask that it be placed in good time to avoid disappointment. 

Partial refunds can be made if the delivery date is not achieved; this will be calculated as the difference between the Express charge and the Standard delivery charge. 

HIGHLANDS & ISLANDS

Our standard service is 4-7 working days and is made during normal business hours.

Click here for a full list of postcodes within the Highlands & Islands. 

Express Delivery is not available in these postcodes. 

LEVEL OF SERVICE

Please note that we are unable to guarantee the punctuality of service provided by our delivery agents, particularly during spells of difficult weather conditions. If your shipment is delivered unacceptably late after having been collected from us on time by our agent, we will try to secure a P&P refund where appropriate. 

DAMAGED PARCELS

We take pride in packing your order to ensure that it arrives in perfect condition. Unfortunately, there are times when parcels incur damage while in transit. If a parcel shows clear signs of damage or leakage at the time of delivery, we ask that you refuse the parcel. Please ask the courier to return the goods to the sender. 

ADDITIONAL CHARGES AND CONDITIONS

• All orders are insured by us at no extra charge up to a value of £500. Orders of value. 

DELIVERY ADDRESSES 

We are happy to deliver your order to an address that is different from your normal billing address. To do this, simply enter the desired delivery address during the checkout process. 

We can also deliver your order to your permanent place of employment as long as there is someone who is able to receive and sign for the delivery on your behalf. 

WHAT TO DO IF THINGS GO WRONG

Sometimes things don’t always go with the plan. If you experience problems with your delivery, simply get in touch with us detailing the issue, and we’ll do our best to solve the issue. 

ENGRAVED BOTTLE SHIPPING POLICY

Delivery Dates:
Engraving services will add an additional 48 hours onto estimated delivery dates, but they are not always guaranteed, and delays can occur.

Delivery Responsibility:
Engraving services may not be liable for delays caused by shipping companies or other factors beyond their control.