Delivery & Shipping

  • How much does shipping cost in the UK?

Our standard shipping costs are £4.95, however, if you place an order over £75 - shipping within the UK is free. 

  • How long should I expect to wait for my order to be delivered in the UK?

Once our DPD driver has picked up your order from our store. You should expect delivery within two working days. 

  • How much will I need to pay for International shipping?
Depending on location and how many bottles, prices on International Shipping will vary. Please see our International Shipping Rates page for more information on this. 

 

Click & Collect

  • What if I want to collect my order? How do I do that?

We do have a Click & Collect service available. Once you have received your notification that your order is ready for collection, you can pick up from our store. Please see our Where to Find Us page.

Refunds & Returns

  • In the event that you are not happy with your order and would like to return it and be refunded, we can arrange for our courier to collect the parcel from your location and take it back to us. The Spirits Embassy cannot issue a refund until we have the order delivered and can see that there is no damage to the product/s.

Virtual Tastings

  • Zoom - The majority of our tastings are held via Zoom. When you receive your tasting kit, there will be a little slip inside of the box with all the information on how to access the event. You do not require a Zoom account to join any Zoom events. Where possible, we can record Zoom events for those who wish to complete the tasting at a later date. 

 

  • Facebook Live - On occasion, we will host a Live Tasting Session on 'The Spirits Embassy' Facebook Page. In order to watch the session, all you have to do is navigate to our Facebook and the Tasting Session will be at the top of the page. Once the event is finished, the live will be accessible on the page for anyone that could not join while it was being streamed.